Q:  What payment methods do you accept for orders?

A.  We accept credit cards (Visa, Mastercard, American Express), PayPal, cheques, money orders and direct deposits. Please allow a few extra days for bank clearance on personal cheques.  If you wish to use a Credit Card other than VIsa, Mastercard, or American Express you will need to use the PayPal method of payment.  

Q:  Can I order over the phone or via fax?

A: Yes, you can.  Please contact us by using the phone and/or fax number provided on the ‘Contact Us’ page.

Q:  I live in the UK and would like to place an order for my daughter living in Australia.  Can I do this?

A:  Yes, you can.  We are happy to accept orders from overseas for friends and family living in Australia.  Simply ensure that the recipient’s details are correctly entered in the ‘Delivery Address’ section and we will take care of the rest.  If you would like us to send a message with the order, please advise in the ‘Special Instructions’ area.

Q:  Can I order products that are not listed on your website?

A:  Yes, you can.  We have a number of products which we sell in our retail shop that are not shown on the website for a variety of reasons e.g. seasonal products, short best before dates, new product lines etc.  Please email using the enquiry form on the ‘Contact Us’ page or phone us and we will let you know if the product you are looking for is available along with the purchasing and shipment costs.

Q:  If a product is not listed on the website or available in your shop, can you order it for me?

A:  We will do our best to source the product you are looking for but as we need to order in bulk, a minimum order may be required before processing.  Some products may be subject to customs and quarantine restrictions but we will let you know if we are able to assist. 

Q:  Why do you have some products showing as ‘Out of Stock’?

A:  We always try to maintain a reasonable level of stock but owing to shipping times and availability of some products from overseas suppliers, we occasionally run out.  To be cost effective and ensure that the products we do sell are within their ‘Best Before Date’ period we have to balance the quantity of stock on hand with customer demand.  Occasionally we get the calculation wrong and need to wait to complete an order.  If however, we have a similar product of equal value available, we will send as a replacement to complete the order. 
                                                                                                                                
In some cases, products that are available over the Christmas period such as Bendick’s Bittermints and Quality Street chocolates are not available throughout the rest of the year.  We are endeavouring to find alternate sources for these particular lines which is why they still appear on the website.

Q:  When do you debit my credit card for an order? 

A:  Only when an order has been packed and is ready for shipping, will your credit card be charged. 

Q:  What happens to my personal information and credit card details once I have placed an order?

A:  Customers’ personal information is not sold, rented or made available to anyone or any organization outside British Sweets & Treats.  We do keep customer names and addresses on file but only for use within our company.  We may send out newsletters or sales promotions to the addresses on our customer listings however we will happily remove any name from our mail list at the request of the recipient. 
 
Q:  How do you ship the orders?

A:  We use Australia Post eParcel and Australia Post Satchels to ship orders.  For urgent orders, an Express Post service is available at an additional cost.  For overseas orders, we use an International Express or International Registered Post service only.

Q:  How do you pack the orders?

A:  In an attempt to save the environment and minimise packaging costs and wastage, we recycle the boxes and packaging we receive whenever we can.  For customers who specify the order is a gift, we can provide gift boxes and gift cards for an additional cost.  Gift boxes and cards can be selected under ‘Hampers’ on the website. 

Q:  When do you ship the orders?

A:  We ship orders every Monday, Wednesday and Friday, however during warmer weather we will usually wait for the Monday before processing any chocolate orders so that the products are not left sitting in a warehouse over the weekend.  In the event that some of the items ordered are not available, we will either wait for the missing goods to come in before shipping the order or, if they are not due for a while, we will notify you by phone or email advising you of the fact and seek further instructions.  If we have a similar product in stock which is of similar value, we will ship the replacement product.

Q:  Is there a minimum order requirement?

A:  Yes, there is a minimum order of $20.00.  This means that the products in your shopping basket will need to total $20.00 or more, and then the delivery costs will automatically be added at checkout.  Our online ordering system has been programmed to not accept orders under $20.00.  

Q:  Are you able to track the delivery of orders and what happens if something goes missing?

A:  We are able to track your order if sent using Australia Post's eParcel and Express Post Satchel service and you will receive an email notification of the tracking number once your order has been despatched.  If however, you would like your order to be shipped using Australia Post's registered post service (which provides a nominal insurance cover) please advise in the Special Instructions section on the order form (an additional fee of $2.00 will be added to your order for this service).

Once an order has been lodged with Australia Post we rely on their completing the delivery and in the rare event that something goes astray, we cannot be held responsible for the missing post.

Q:  What happens if my order is damaged during transit?

A:  All orders are securely packaged and in good condition when they are despatched and we cannot be held responsible for damages which occur in transit due to environmental conditions or the carrier's actions however if you do have a problem, please contact us immediately as we may be able to assist.  

Q:  How accurate is the nutritional and product information provided?

A: While every care has been taken to ensure that the information provided is correct, food products are constantly being updated and reformulated so nutrition content and ingredients may change. We therefore recommend that you always check product labels.  Where dietary information is important to you, e.g. for allergy or specific dietary requirements, you should always contact the individual manufacturers directly and not rely solely on the information within this website.

If you have a question, which has not been answered above, please email us and we will get back to you as soon as we can.