Delivery Information

 

Delivery Information & Postage Charges 

Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-despatch fee.  Original postage charges are non-refundable.

PayPal Express Checkout Delivery:  
Please note that if payment is made using PayPal Express Checkout, the delivery address used will be that registered to your PayPal account.  To change the delivery address, you must edit in PayPal.  Delivery details entered in British Sweets & Treats, Billing/Shipping Address Section are over-written using the Express Checkout option.

Australian Orders: 
For shipping and handling within Australia, we use Australia Post (eParcel, Regular and Express Post Satchels).   

Orders are usually processed within 1-2 business days of receipt and delivery is Monday to Friday, during normal business hours.  During warmer months, orders containing chocolate may be held until Monday for despatch to avoid being held in warehouses over the weekend.  Please advise if your order is urgently required.

Once despatched, deliveries should be received within 1-4 business days in major cities and 4-7 business days for country deliveries.   Please allow a little extra time for busy periods such as Christmas and Easter. 

An email notification will be sent once a parcel has been despatched and tracking is available on Australia Post's website (www.auspost.com.au).

Deliveries:
All parcels must be signed for at the time of delivery.  If you prefer to have your parcel left in a secure and safe place, we can add “Authority to Leave” instructions for Australia Post.  Please enter your instructions in the ‘Special Instructions’ Box which appears on the Checkout Page.

If no-one is available to sign for the parcel, an Australia Post card will be left advising where the parcel can be collected and the times available for collection.  Please note, Australia Post will only hold parcels for a short period of time before returning to us as an 'unclaimed parcel'.  Resending the parcel will incur a re-despatch fee and Australia Post has recently added a return to sender fee (currently $10 per parcel).

In the unlikely event that a problem has occurred with the delivery, or the contents of the parcel, please contact us within 2 business days of receipt so that we can resolve the matter asap.  Our contact phone number is 1300 793 910 or email:  treats@britishsweets.com.au.

Postage Charges:
As the postage is based on the weight of the order, the final postage charges are not calculated until the Checkout Page however you can also 'view' the Shopping Cart, where there is an option to enter your postcode and get the freight costs based on what's in the cart at that time.

As a guideline for shipping, the following standard postage charges will apply:

NSW:
Flat Rate of $10.00 for up 20kgs applies.

REST OF AUSTRALIA:

  0-3kgs   - $12.00 (Small to Medium sized parcels)
  3-5kgs   - $15.00
  5-10kgs - $17.50
10-15kgs - $21.50
15-20kgs - $25.50

If your order exceeds 20kgs, we will contact you with a quote for shipping.  

Express Post Charges:
Should you require Express Post shipping, please add a note in the ‘Special Instructions/Hamper Message’ Box on the Checkout Page and we will contact you with a quote for this service.

International Orders: 
We do not currently provide an overseas orders service however we are happy to provide a quote if required.  Please email us at treats@britishsweets.com.au.

Out of Stock Items:   
Please note if you order a product which is Out of Stock, the order will be held pending the arrival of the missing item or we will contact you regarding a substitute product. 

We are unable to ship backorders so if you do not wish the order held, please advise in the ‘Special Instructions’ box which appears on the Checkout Page or email us.