LOCATION - FOR PICK-UPS ONLY

British Sweets & Treats is an online-only store.

British Sweets & Treats operates exclusively online. We no longer have a physical shopfront, and our warehouse isn’t open to the public for browsing or in-person purchases..

We offer two fulfilment methods: Australia Post shipping or pick-up from our Sydney, Australia location..

Pick-Up / Click & Collect Location:

Order Online for Australia-wide delivery, or if in Sydney, or planning a trip to Sydney, you can choose to Pick-Up from our warehouse location in Waterloo, New South Wales.

How it Works:

  1. Order online and choose “Pick-up from Store” at checkout (postage will show as $0.00).
  2. Wait for our “Ready for Collection” email. Please only come to our pick-up location once you have received a notification that your order is ready for pick-up.
  3. The notification will be sent to the email used on your order. Please check your spam or junk folder if not received.
  4. The completed order will be available for collection from Kennards-Reception Desk in Waterloo, NSW and not from our warehouse. Bring your order number (or show the email on your phone).
  5. Sending someone else? Add their full name in the Order Notes at checkout so they can collect for you.

Pick-up Location:

Kennards Storage – Reception Desk
866 Bourke Street
(Entrance via O’Dea Avenue)
Waterloo NSW 2017
Get directions

Pick-up Hours:

  • Mon–Fri: 7:30am–6:00pm
  • Sat: 7:30am–5:00pm
  • Sun: 10:00am–4:00pm
  • Closed: Public Holidays

Parking is available on site.

Processing Time Guideline:

  • Orders placed Fri–Sun: usually ready after 3:00pm Monday
  • Orders placed Mon–Thu: usually ready after 3:00pm the next business day
  • Processing times can vary during busy periods or if an item is temporarily out of stock. If there are any delays, we’ll email you with an update.

Urgent Pick-Ups:

We understand that sometimes things just can't wait so if you require an Urgent Pick-up please notify us before ordering. We will do our best to accommodate you? Call 1300 793 910 or email treats@britishsweets.com.au.

Helpful Notes:

  • You can add a gift message on the Checkout page.
  • If someone else is collecting, include their full name in your Order Notes.
  • Bring your order number (or Ready for Collection email) to speed things up.

Questions?

Email: treats@britishsweets.com.au or Phone: 1300 793 910

British Sweets & Treats is your go-to store for authentic British sweets, chocolates, UK crisps and groceries in Australia! Shop online or pick up in Waterloo, Sydney—fast, friendly service from British Sweets & Treats.